Co-Managed IT Support
Comprehensive co-managed services to support your existing team when they need it most
Is your organization facing challenges in maintaining optimal cybersecurity for your network? Are your staff members equipped with the necessary expertise to implement software solutions to enhance office efficiency? Perhaps you’re grappling with the complexities of supporting an increasing number of remote employees.
If your company has grown to the point where you’ve got an IT Director, and maybe even a full team of dedicated technology support people, here’s the good news: we can help make them shine. By themselves, most internal IT departments simply cannot know everything, respond to every fire, stay proactive about all the impending threats, and avoid burnout, all while never taking a vacation.
Co-managed IT services could be the solution you need. By bolstering your existing IT team with the expertise and resources of an external provider, co-managed IT can provide a multitude of benefits, ranging from cost savings to enhanced project management.
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Get all of the IT Support that you need with a team of experts under one roof!
At Turn Key Solutions, we understand the intricacies of modern IT management. Our co-managed IT services are designed to alleviate the burdens on your internal IT team while enhancing productivity and security across your organization.
Our comprehensive suite of services includes:
- Day-to-day Support- From troubleshooting issues to serving as the primary help desk for employees, we handle routine tasks efficiently.
- Cybersecurity Protection- Whether you need supplementary or total cybersecurity solutions, we’ve got you covered, ensuring the safety and integrity of your data.
- Server Maintenance- We oversee the maintenance and optimization of your servers, keeping your systems running smoothly.
- Business Application Upgrades- Stay ahead of the curve with timely upgrades to your business applications, enhancing functionality and performance.
- Cloud Technologies- Leverage the power of cloud computing to streamline operations and facilitate scalability.
- IT Regulation Compliance- Navigate complex regulatory landscapes with our expert guidance and support.
- Rapid Business Expansion Support- Scale your IT infrastructure seamlessly with our assistance, adapting to the evolving needs of your growing business.
- Efficiency Improvement Tools- Empower your IT team with cutting-edge tools and technologies to boost efficiency and effectiveness.
- Remote Location Management- Manage remote locations effortlessly with our remote support capabilities, ensuring continuity across your entire organization.
- Escalation Point for IT Technicians- Benefit from our expertise as a reliable escalation point for your in-house IT technicians, resolving complex issues promptly.
It’s important to note that co-managed IT services are not intended to replace your existing IT department but rather to complement and enhance its capabilities. By delegating time-consuming tasks to us, your team can focus on strategic initiatives that drive business growth.
Learn more about how we can make your business shine.
Co-managed IT is a management model designed to amplify the capabilities of your internal IT staff. This model gives you the best of both worlds by allowing you to maintain control over your IT operations while gaining access to the vast resources and up-to-date knowledge of a co-managed IT service provider. This balance can be especially beneficial for organizations with limited resources or specific skill set gaps.
Turn Key Solutions’ Co-Managed IT Support Services and Project Specialists can work with your existing IT Director and team to:
- Fill in the Knowledge and Skillset Gaps – We understand that no team can be experts in every domain. We bridge the gaps in your IT team’s knowledge and skillsets, ensuring that they have access to specialized expertise whenever needed.
- Provide 24×7 Monitoring of Critical Systems – Our proactive monitoring keeps a watchful eye on your critical systems around the clock. This means potential issues can be identified and addressed before they escalate into major disruptions.
- Provide Essential Services and Documentation: We offer crucial yet often overlooked services, such as comprehensive systems documentation. This documentation is invaluable for troubleshooting, planning upgrades, and ensuring seamless knowledge transfer within your IT team.
- Accelerate Compliance and Security Projects – Compliance and security are paramount in the digital age. We expedite compliance and security improvement projects, ensuring your organization remains compliant with regulations and protected against threats.
- Execute Complex Projects – Our Project Specialists can handle heavy-lifting tasks like big data center upgrades or implementing advanced technologies. This allows your internal IT team to focus on day-to-day operations and end-user support.
- Free Up Your Internal IT Team – We take projects off of their plate so that they can keep your end users productive, support your internal applications, and do the hundreds of other things they do every day.
Empowering Your Internal IT Team
Turn Key Solutions’ Co-Managed IT support services and Project Specialists are designed to be your IT team’s secret weapon. We collaborate closely with your existing IT Director and team to address their pain points and challenges, offering solutions that enhance their efficiency and effectiveness.
Running an IT Department is no small feat. We get it! And we’ve got you covered!
Human resource issues, rising payroll costs, sick time and the constant need for skills training are frequent problems that keep leaders from making all their department goals happen. We help you make your goals happen by coming alongside you, learning about your team and systems, and then supplying you with the support, systems, and data you need to keep your executive team on track, informed, and excited about seeing your next report!
Benefits of Turn Key Solutions’ Co-Managed IT Support services include:
- Small Team Feels, Big Team Benefits – You’ll get a dedicated contact/team lead, but we document so extensively that all of our team can help you.
- Tailored Services and Solutions – (Don’t throw out what’s working!) – We understand that not everything needs an overhaul. We support the solutions that are working well for your organization and help you explore cutting-edge options where necessary.
- Uninterrupted Availability – We don’t take sick days, and we don’t go on vacation. Our team is ready to provide assistance day and night, ensuring you’re always covered.
- Built-in Compliance and Security – Every member of our team is well-versed in security best practices. This means that every service request and project is executed with your security and compliance goals in mind.
Our IT Professionals will equip your business’ IT Director and IT team members with friendly, fast and constantly available help, industry leading solutions, and peace of mind that together, we can get your company where you need to go.
Let Our Team Elevate Your Technology and Empower Your Staff!
Wondering if Co-Managed IT is right for your business? Here are some signs:
- Desire for a Hybrid Approach – You value both internal expertise and external perspectives. Co-managed IT allows you to retain your in-house staff while leveraging external support for specialized needs.
- Specialized Requirements – Your business demands exceed the capabilities of your current IT staff. Co-managed IT provides access to specialized skills and resources without the need for extensive hiring and training efforts.
- Rapid Growth: Your company is experiencing rapid expansion, outpacing your ability to hire and train IT personnel. Co-managed IT offers immediate support and scalability to accommodate your growing needs.
At Turn Key Solutions, we’re committed to delivering tailored co-managed IT solutions that align with your unique requirements and objectives. Partner with us to unlock the full potential of your IT infrastructure and drive sustained success in today’s digital landscape.
Business Technology Is Our ONLY Business!
Since we opened our doors in 1999, business-to-business services and support have been our only focus. We have spent the last 24 years perfecting Co-Managed Solutions and Support for business leaders across Louisiana and the Gulf South. Let us help your business reach its full potential.
How Fast Can We Help You?
By the numbers, on average, we complete non-emergency service requests in 4 hours and emergencies are completely resolved in 38 minutes!
All while getting 5-star reviews!
Would your team benefit from this kind of service?
Our Services
We know every company is different, so our consultants work to find the best solutions for your specific needs. Check out our list of services below to learn more about how we can turn your problems into solutions.
We provide 24/7 monitoring, security, and support services for companies of every size. We assist IT Directors in companies to excel and stand out!
Our Security Operations team can help you create a plan and provide resources for high-quality security measures.
Is complying with GDPR, HIPAA, CMMC, or other standards critical to your business? Our unique process & solutions make compliance progress easy.
There are hundreds of variations to “the cloud.” We help our clients select and use the best options to their fullest potential.
Quality phones are critical for business. Our phone systems provide incredible cost-effectiveness while maintaining ease of use and come with our 99.99% minimum uptime guarantee.
We can make your network scalable and reliable - without breaking the bank. Ready for a private or communal data center? We can help you grow effectively.
Be ready for malware, hurricanes, fires, floods, and accidents with our proven Business Continuity solutions.
World-class technical support and helpdesk services are within your reach with our 5-star rated professional support team.
