Winning @ VoIP Phone Systems

Posted by turnkeysol On July 18th, 2023

Everything you need to know about choosing the right VoIP phone system for your business needs – made easy.

Click Here to Watch our tech talk video for more help and tips.

In the rapidly advancing world of technology, few innovations have been as revolutionary as Voice over Internet Protocol (VoIP) phones. As an acronym known mainly to tech enthusiasts, VoIP has quietly infiltrated our lives, transforming the way we communicate and operate businesses. Watch our latest tech talk to shed light on this groundbreaking technology that seamlessly merges voice and data communication over traditional computer networks, ushering in an era of efficiency, scalability, and cost-effectiveness.

In the past, separate physical infrastructures were the norm for voice and data communication. Businesses and homes alike had distinct cables for their desk phones and computers, leading to separate paths for voice and internet communication. Additionally, different providers handled voice and internet services, and the communication technologies were distinct – analog for voice and digital for data. Enter VoIP, a game-changing technology that bridged the gap between the two worlds.

VoIP technology enables voice communication over typical computer networks, effectively eliminating the need for outdated VoIP phone networks. This advancement not only streamlines communication but also facilitates seamless remote work from anywhere across the globe. We embraced VoIP solutions, offering features like redundancy and scalability, which have become the backbone of their offering.

Redundancy in VoIP phone systems ensures uninterrupted service by employing multiple systems across separate geo-locations and internet carriers. Should any system encounter an issue, another takes over seamlessly, guaranteeing continuous connectivity for customers. Scalability is another highlight, simplifying the process of adding users, phones, or lines without requiring heavy infrastructure investments. Unlike traditional phone systems, VoIP systems allow for rapid expansions through a few clicks and keystrokes.

Turnkey’s VoIP solution boasts a plethora of features, including:

Call queues
Interactive voice response (IVR)
Robust reporting

Call queues direct callers to the best available agents, ensuring efficient and streamlined customer service. IVR lets callers enter account numbers or other details to route them to the appropriate agent, making the experience hassle-free. Integration is a key aspect of VoIP systems, as they seamlessly work with Microsoft 365, providing added security and convenience. The technology also integrates with various CRMs like Salesforce, HubSpot, and ConnectWise, allowing for “click-to-call” capabilities and automated call handling. Moreover, VoIP phone systems include comprehensive contact center functionality, complete with skills-based routing, average talk time tracking, and call recording for quality assurance.

The five reasons Turnkey recommends VoIP to their customers include:

1. Cost-effectiveness

2. Scalability

3. Collaborative capabilities

4. User-friendliness

5. Simplicity

The affordability of the system appeals to small businesses and larger enterprises alike, while its ease of use makes it accessible to users of all tech-savviness levels. Furthermore, VoIP’s collaborative features foster teamwork, which is especially crucial in a post-COVID world.

Turn Key Solutions’ VoIP phones have revolutionized communication in today’s digital age. By merging voice and data communication over computer networks, VoIP eliminates the need for separate phone infrastructures and offers unparalleled flexibility, scalability, and cost-effectiveness. The user-friendly nature of VoIP systems makes them accessible to users of all levels, while the integration with various platforms streamlines operations and enhances security. As technology continues to advance, VoIP will undoubtedly play a pivotal role in shaping the future of communication and connectivity.