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Is AI-powered VoIP the next step?

The use of artificial intelligence (AI) is becoming increasingly common across numerous industries, reshaping the way organizations conduct business. In the Voice over Internet Protocol (VoIP) market, in particular, AI’s proactive and predictive automation processes can significantly increase precision, accuracy, and efficiency. How so? Read on to find out. Contact center operations Highly automated VoIP […]

2020’s best office apps for Android

More and more companies are adopting remote work policies, offering myriad benefits to both employers and employees. Having the right tools at your disposal will ensure that you and your remote staff can be as productive and efficient as possible. Here are some of the best office suite apps for Android devices. Microsoft Office View, […]

Import your files seamlessly from Windows to Mac

Do you need to move data from your old Windows PC to a new Mac? It’s easy. Over the years, Apple has made several improvements to its desktop OS, and one of them is a seamless import of data from a Windows PC using the macOS Mojave Migration Assistant. You’ll be accessing your personal and […]

What you need to know about VoIP phishing

Scammers have found a way to exploit vulnerabilities in VoIP (Voice over Internet Protocol) via a scam called vishing. This scam works much like any phishing attack: a scammer purports to be a legitimate entity and asks the potential victim to provide sensitive information. Learn how vishers operate. VoIP makes it easy to create fake […]

Boosting productivity with Workplace Analytics

Workplace Analytics allows managers to assess their employees’ performance using the data gathered from Office 365. Unlike past Microsoft productivity tools that showed only the user’s own information, Workplace Analytics allows both employees and managers to view each others’ performance data. How does Workplace Analytics work? A paid add-on to Office 365 enterprise plans, Workplace […]

Top reasons for technology business reviews

Businesses need technology to be profitable and productive. But not all technologies are capable of delivering on their perceived benefits. To make sure your investments are worth keeping, you need to perform technology business reviews. A technology business review reveals the strengths and weaknesses of your company’s IT framework. It’s often performed by a third-party […]

Do these before buying cybersecurity software

The booming market for cybersecurity products is a sign that businesses are taking the issue seriously. But before your company invests in any product, ask yourself if it’s something you really need. Here are some tips on how you can make the most out of your cybersecurity investment. Uncover threats and vulnerabilities Every business should […]

VoIP call quality issues and how to fix them

With the growing advancements in cloud technology and faster internet speeds, more and more companies are turning to Voice over Internet Protocol (VoIP) for their business communications. But just like with any service, you might run into some issues, particularly with call quality. Here are some of the common problems and how to address them. […]

How virtual reality helps small- and mid-sized business

Virtual reality (VR) has many benefits. Its immersive sensory experience is being applied in healthcare, gaming and entertainment, fashion, the military, and the media, just to name a few. Small- and mid-sized businesses are no exception, as this technology is changing how they normally do business in wonderful ways. Create your own VR prototypes With […]